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FAQ

What materials are Kalaou clothes made of?

Our street apparel collection primarily uses a blend of premium cotton and polyester, ensuring both comfort and durability. We believe in offering our customers the best quality, and each piece is crafted with care to withstand regular wear and washing.

How does sizing work for Kalaou collections?

Kalaou offers a range of sizes from XS to XXL. Our apparel is designed for a modern, relaxed fit, but we recommend checking our sizing chart before placing an order. This chart provides measurements to help you find the perfect fit. If you're in between sizes, it's generally a good idea to go up a size for a looser fit.

How long does it take to process a return or exchange?

Once we receive your returned item, please allow 3-5 business days for the return or exchange to be processed. If you're requesting a refund, the amount will be credited back to your original method of payment within 7-10 business days. For exchanges, the replacement item will be shipped out as soon as the original item is received and inspected. You'll receive an email confirmation once your return or exchange has been finalized.

Do you offer international shipping?

Yes, Kalaou is proud to ship worldwide! We understand the love for street apparel knows no boundaries. Please note that shipping rates and delivery times may vary based on your location. Also, international orders may be subject to customs duties and fees, which are not included in our shipping rates and are the responsibility of the customer.